Help Desk
How to put in a Help Desk Ticket
For all issues… Please enter a help desk ticket.
- Our PC Network Technicians are evaluated based on how they track and resolve their work in the help desk system.
- Putting in a ticket gives provides accountability
When you put in a ticket it provides documentation on when you contacted the team and when/how things were completed. - Please do everything you can to put in a ticket first before your email or call.
There are 3 ways to put in a ticket and contact the team:
Option 1 - Click on the Support : Jefferson County IT Support Portal
Option 2 - Email its@jccal.org to start your ticket.
This will allow you to give detail on the issue and express the urgency.
Option 3 - Contact the IT Helpdesk at 325-5999.
Option 4 - For general questions, send an e-mail to helpdesktechs@jccal.org.
We will still ask for you to put a ticket in. This is how they track their work.
How do I change my password?
As a Jefferson County Employee, you are required to change your password every 90 days. You will be prompted by your computer that the time is approaching to change your password.
Method 1: Press Shortcut key "Ctrl + Alt + Delete" to Change Account Password
You can change your local account password with the shortcut keys "Ctrl + Alt + Delete" quickly.
Step 1: Press key "Ctrl + Alt + Delete" on your keyboard, and then select "Change a password".
Step 2: Enter your local user account Old password, New password, and Confirm password, and then press Enter on the keyboard to change your Windows 10 password quickly.
